Skip to content
Serran London
0
  • Login
  • Cart0
  • NEW IN
  • WOMEN
    Clothing
    • Coats
    • Jackets
    Accessories
    • Bags
    • Keyrings
    • Scarves
  • MEN
    Clothing
    • Coats
    • Jackets
    • Jumpers
    • Linen Shirts
    • Knitted Shirts
    Accessories
    • Bags
    • Scarves
    • Wallets
    • Belts
  • HOME & GIFTS
    Home Decorations
    • Cushions
    • Throws
    Bathroom
    • Wash bags
    Gifts
  • ECO COLLECTION
    Accessories
    • Card case
    • Card holder
    • Scarves
  • Contact us
  • NEW IN
      • Coats
      • Jackets
      • Bags
      • Keyrings
      • Scarves
      • Coats
      • Jackets
      • Jumpers
      • Linen Shirts
      • Knitted Shirts
      • Bags
      • Scarves
      • Wallets
      • Belts
      • Cushions
      • Throws
      • Wash bags
    • Gifts
      • Card case
      • Card holder
      • Scarves
Account

Get 10% off

Promotions, new products and sales. Directly to your inbox.

Cart

Your cart is empty

Start shopping
  1. Home
  2. REFUND POLICY

REFUND POLICY

Returns

Not entirely happy with your order? Whatever the reason, you have 30 days to return your online orders.

Return by Post

Repackage your parcel and use the returns form.

Return address: Serran, The Biscuit Factory, 100 Drummond Road, Bermondsey, London, SE16 4DG.

Within your package, please include a completed returns form. If you did not receive a return form with your order, you can include a written note with your name, contact number, order number, reason for returning your item/s and whether you would like to return or exchange.

We strongly recommend that you use a trackable service and retain receipts as proof of posting as Serran cannot accept responsibility for items that fail to arrive to us.

Return to our London Office/Showroom

Online orders can be returned to our London Office/Showroom. You can return or exchange your item/s 

  • Simply send us an email at info@serran.co.uk or call to book a time slot to return your item/s.

Terms & Conditions

  • You have 30 days to return your order (from the date you receive it).
  • If you are not able to return it within 30 days of receiving it, please let us know as soon as possible within the 30 days.
  • Refunds will be credited to the original payment method within 14 days of us receiving the return. For some banks, it may take up to 30 days for processing the credit to your account.
  •  Items must be returned in the same condition it was received – this means items must be unworn, unwashed, and with all tags and labels intact.
  • We cannot accept liability for items that get lost or damaged in transit back to us.

Exclusions

  •  Bespoke/Personalised Service: We cannot accept returns for items that have been tailored or personalised to you.

 

CANCELLATION POLICY

  •  You have 14 days from receiving your order to cancel and return all items for a full refund (further details).

Links

  • SEARCH
  • ABOUT US
  • MANUFACTURING
  • NEWS
  • COVID-19 UPDATE
  • Terms of Service
  • Refund policy

CUSTOMER SERVICES

  • FAQS
  • REFUND POLICY
  • TERMS OF SERVICE
  • PRIVACY STATEMENT

Newsletter

Sign up for exclusive access to limited runs, the latest news and 10% off your first full price order.

Follow us

Serran London
We accept
American Express Diners Club Discover Mastercard PayPal Visa

Cookie policy

I agree to the processing of my data in accordance with the conditions set out in the policy of Privacy.